At Friendly Grounds, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our café, book play sessions or events, shop with us, or browse our website.

2. What Information We Collect

We may collect the following personal data:

• Personal Details: name, email address, phone number
• Booking Information: via our booking platform (e.g., name, date/time of visit, number of attendees)
• Payment Details: securely processed via a third-party provider (we do not store card information)
• Marketing Preferences: if you subscribe to our newsletter

Website Interaction Data: including via cookies and analytics tools

3. Booking Platform

We use a trusted third-party booking platform to manage play area sessions, events, and private rentals. The information you provide during booking is stored securely and used only for the purpose of managing your reservation. Our booking provider complies with applicable data protection regulations.

4. How We Use Your Information

Your information helps us:

• Confirm and manage bookings
• Contact you with updates or important information about your reservation
• Send you newsletters or special offers (if you’ve opted in)
• Improve customer experience on our site and in our café
• Comply with legal obligations and safety procedures

5. Sharing Your Data

We only share your data with:

• Service Providers: such as our booking and payment processing partners
• Legal or Regulatory Authorities: when required for compliance or safety

We never sell or trade your personal data.

6. Cookie Use and Cookie Banner

Our website uses cookies to enhance your browsing experience, track analytics, and help improve our services. Upon your first visit, you’ll see a cookie banner giving you the option to accept or manage your preferences. You can change your settings or disable cookies via your browser at any time.
Cookies help us understand:

• How users navigate our site
• Which pages are most visited
• How to optimize performance and user experience

We only use cookies that comply with UK and EU privacy regulations.

7. How We Protect Your Data

All data is stored securely, with access restricted to authorized personnel. We use encryption and security protocols on all digital platforms. Data is retained only as long as necessary for the intended purpose.

8. Your Rights

Under applicable laws, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent to marketing
• Lodge a complaint with the UK Information Commissioner’s Office (ICO), if necessary

To exercise your rights, contact us at friendlygroundscafe@gmail.com.

9. Policy Updates

We may occasionally update this Privacy Policy. Any changes will be posted on our website with a revised “Effective Date.”